HSS receives multiple Press Ganey Awards for Excellent Patient Experience; Ninth Consecutive Guardian of Excellence

Press Ganey, a quality measurement and improvement service used by half of all hospitals in the U.S., has awarded three top 2021 honors to Hospital for Special Surgery (HSS).

For the ninth consecutive year, HSS received the Press Ganey Guardian of Excellence® Award for scoring in the top five percent of hospitals in the “Patient Experience” category. The award is based on performance data collected by Press Ganey from April 2020 to March 2021.

The Guardian of Excellence Award is given to organizations that have achieved the 95th percentile or higher for any of a set of designated survey measures, such as “Likelihood to Recommend,” “Overall Rating” and/or “Teamwork.”

This award “reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges and the ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare,” according to Press Ganey.

“Extraordinary patient experience is essential to providing the best musculoskeletal care in the world and we must consistently maintain the highest standards of care to achieve this mission,” said Louis A. Shapiro, HSS president and CEO. “Especially during current times, this recognition is a true testament of our ongoing commitment to our patients and their safety and our responsibility as a leader in health care.”

Additionally, HSS was awarded two Pinnacle of Excellence Awards for maintaining consistently high levels of excellence over three consecutive years in both HCAHPS and Inpatient based on performance data collected from April 2018 to March 2021. HCAHPS and Inpatient measures various elements of the inpatient experience, and the awards demonstrate that patients are extremely happy with the service delivery at the inpatient setting.

“At HSS, it is our privilege to help our patients get back to doing what they love to do,” said Bryan T. Kelly, MD, MBA, HSS surgeon-in-chief and medical director. “Our clinicians and staff maintain a patient-first mentality and uphold values in excellence, innovation, integrity and teamwork, so we challenge ourselves to continually raise the bar to ensure that we are providing our patients with an outstanding experience every time.”

“Every single patient interaction is a top priority to us, and the Press Ganey recognitions are especially meaningful because it represents the true experience of those who walk through our doors at HSS,” said Ralph Maldari, chief hospitality officer & VP, client services at HSS. “Our team strives to ensure every patient’s experience across all HSS facilities is consistent and exceptional, and these awards further validate that our continuous improvement model for patient care is successful.”

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

About HSS

HSS is the world’s leading academic medical center focused on musculoskeletal health. At its core is Hospital for Special Surgery, nationally ranked No. 1 in orthopedics (for the 12th consecutive year), No. 4 in rheumatology by U.S. News & World Report (2021-2022), and the best pediatric orthopedic hospital in NY, NJ and CT by U.S. News & World Report “Best Children’s Hospitals” list (2021-2022). In a survey of medical professionals in more than 20 countries by Newsweek, HSS is ranked world #1 in orthopedics for a second consecutive year (2022). Founded in 1863, the Hospital has the lowest complication and readmission rates in the nation for orthopedics, and among the lowest infection rates. HSS was the first in New York State to receive Magnet Recognition for Excellence in Nursing Service from the American Nurses Credentialing Center five consecutive times. An affiliate of Weill Cornell Medical College, HSS has a main campus in New York City and facilities in New Jersey, Connecticut and in the Long Island and Westchester County regions of New York State, as well as in Florida. In addition to patient care, HSS leads the field in research, innovation and education. The HSS Research Institute comprises 20 laboratories and 300 staff members focused on leading the advancement of musculoskeletal health through prevention of degeneration, tissue repair and tissue regeneration. The HSS Innovation Institute works to realize the potential of new drugs, therapeutics and devices. The HSS Education Institute is a trusted leader in advancing musculoskeletal knowledge and research for physicians, nurses, allied health professionals, academic trainees, and consumers in more than 145 countries. The institution is collaborating with medical centers and other organizations to advance the quality and value of musculoskeletal care and to make world-class HSS care more widely accessible nationally and internationally. www.hss.edu.

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