Bergen New Bridge Medical Center received a perfect score of 100 and the designation of “LGBTQ+ Healthcare Equality Leader” in the Human Rights Campaign Foundation’s Healthcare Equality Index (HEI), the nation’s foremost benchmarking survey of healthcare facilities on policies and practices dedicated to the equitable treatment and inclusion of their LGBTQ+ patients, visitors, and employees. A record 1,065 healthcare facilities actively participated in the 2024 HEI survey and 384 of those earned an “LGBTQ+ Healthcare Equality Leader” designation.
“This is the fourth year that our Medical Center has earned this important recognition, and I am incredibly proud of the work we do for the LGBTQ+ community,” said Deborah Visconi, President and CEO, of Bergen New Bridge Medical Center. “Earning the top score in the HEI Index validates our commitment to providing access to high quality, equitable, and compassionate care to the LGBTQ+ community through our LGBTQ+ Health & Wellness Center. We are dedicated to creating an environment where the community feels safe, supported, and respected so they seek out the care they need without delay.”
The Medical Center’s LGBTQ+ Health and Wellness Center was designed to meet the community’s needs. The Center provides gender-affirming hormone therapy, HIV care, PrEP, and more. The Center has affirming providers who make patients feel welcome while delivering high-quality compassionate care.
“As anti-LGBTQ+ extremists look to strip away healthcare access at every turn, LGBTQ+ people and their loved ones are looking for healthcare providers to offer and champion fully inclusive services, The Healthcare Equality Index is helping people find facilities where welcoming policies and practices are the standard,” said Kelley Robinson, President, Human Rights Campaign. “We know that LGBTQ+ people–especially our trans family–continue to face discrimination in the doctor’s office. No one should have to put their health on the back burner for fear of mistreatment in a healthcare facility or by their doctor.”
Key Report Highlights
- 36% of 1,065 total participants earned the designation “2024 LGBTQ+ Healthcare Equality Leader.”
- Targeted Health Disparities Reduction Plans: Encouragingly, 71% have an official plan for reducing health disparities that specifically includes LGBTQ+ patients in addition to race, ethnicity, and linguistic concerns.
- Work to Be Done: Only 27% have an externally promoted specific program to provide patient navigation or advocacy services to transgender patients.
- Bias Elimination and Welcoming Interactions: Just over half (53%) have a policy or policies that specifically outline procedures and practices aimed at eliminating bias and insensitivity, and ensuring appropriate, welcoming interactions with transgender patients.
- EHR SOGI Data: Major increases are seen in the number of healthcare facilities collecting sexual orientation and gender identity-related data in their Electronic Health Records systems. Seven of the eight relevant data points had double-digit increases.
- Pronouns in Electronic Health Records: The ability to collect and display a patient’s pronouns rose from 44% to 74%. This is an important tool to help prevent misgendering a patient.
- FMLA-Equivalent Benefits:38% offer FMLA-equivalent benefits that allow employees to take family and medical leave to care for same-sex partners as well as the children of a same-sex partner, regardless of biological or adoptive status–this is up from 34% in 2022.
- Comprehensive Benefits for Domestic Partners: 41%provide medical and comprehensive health benefits to domestic partners of benefits-eligible employees up from 34% in 2022. This is the first increase in this measure since the 2015 Obergefell decision on same-sex marriage.
- Employee Resource Groups: 72% have an officially recognized LGBTQ+ employee resource group.
- Community Engagement and Support: 92% participated in or supported one or more LGBTQ+-related events or initiatives in their service area.
This year’s HEI comes as LGBTQ+ adults are twice as likely as non-LGBTQ+ adults to be “treated unfairly or with disrespect by a doctor or healthcare provider” in the last three years, according to the Kaiser Family Foundation. The impact of anti-LGBTQ+ legislation combined with a history of discrimination in healthcare settings has the potential to cause even more LGBTQ+ people to delay or avoid seeking healthcare, which makes the HEI even more salient for those looking to find LGBTQ+-inclusive care.
ABOUT BERGEN NEW BRIDGE MEDICAL CENTER
Bergen New Bridge Medical Center (BNBMC), a clinical affiliate of Rutgers, is a 1,070-bed hospital located at 230 East Ridgewood Avenue in Paramus, NJ. The Medical Center is both the largest hospital and licensed nursing home in NJ and the fourth largest, publicly owned hospital in the nation.
Bergen New Bridge, a not-for-profit safety net facility, provides high-quality comprehensive services, including acute and ambulatory care, mental health and substance use disorder treatment, long-term care, 24/7 emergency department, surgical suites, physical rehabilitation, pharmacy, laboratory, radiologic services (including digital mammography). The Medical Center also has satellite offices in Bergenfield, Englewood, and Paterson. Primary care and other health and wellness services are available at the hospital’s CareRite Now centers in select Inserra Supermarkets in Bergen County.
Bergen New Bridge is in network with all major New Jersey commercial insurance plans covering 99.91% of NJ residents and is a Veterans Community Care Provider. It is also a Leader in LGBTQ Healthcare Equality in the Human Rights Campaign (HRC) Healthcare Equality Index (HEI). Learn more at www.newbridgehealth.org.