Upgraded Machines Provide Faster, Improved Customer Experience
NJ TRANSIT has completed the installation of 558 new, modernized ticket vending machines (TVMs) throughout the system, offering faster transaction times and contactless payment options.
“These new customer-friendly TVMs – now installed systemwide – represent just one aspect of a complete modernization of NJ TRANSIT’s entire fare collection system including new handheld mobile devices for train crews, new on-board bus validators, and many new mobile ticketing options,” said NJ TRANSIT President & CEO Kevin S. Corbett. “All of these methods include ‘contactless’ fare payment options, which have proven especially welcome and popular with customers returning to our system as we emerge from the pandemic.”
NJ TRANSIT customers now can purchase tickets using contactless cards and mobile wallet applications and will no longer need to insert debit/credit cards into the machine. The machines also have improved functionality, with faster printers and new displays providing customers with important travel information and advisories. An overhead display will provide rail customers with travel information about arriving and departing trains at their station.
The new TVMs have improved features making them quicker and easier for customers to use, are easier for people with disabilities to use, and include audible as well as visual instructions. The height of the TVMs have also been adjusted to accommodate customers with mobility challenges.
This is just one phase of NJ TRANSIT’s larger Fare Modernization program which also includes new onboard ticket validators on buses, handheld validators for train crews and a future new NJ TRANSIT fare card, providing additional payment methods for customers to utilize.
NJ TRANSIT is the nation’s largest statewide public transportation system providing more than 925,000 weekday trips on 253 bus routes, three light rail lines, 12 commuter rail lines and through Access Link paratransit service. It is the third largest transit system in the country with 166 rail stations, 62 light rail stations and more than 19,000 bus stops linking major points in New Jersey, New York and Philadelphia.
