Last month, Public Service Electric and Gas Company (PSE&G) sat atop the list in the J.D. Power 2023 U.S. Electric Utility Residential Customer Satisfaction Study for customers in the East. This is the company’s second consecutive year earning the top spot, recognizing their exemplary work to deliver outstanding service to all customers. The study uses six different categories to grade the companies: power quality and reliability, price, billing and payment, corporate citizenship, customer care and communications. PSE&G also ranked 1st in the J.D. Power 2023 U.S. Electric Utility Business Customer Satisfaction Study in the east among large utilities for the customer contact factor.
Kim Hanemann, chief operating officer & president of PSE&G, expressed her appreciation to our customers for recognizing our efforts behind this remarkable achievement. “I’m grateful for our valued customers who ranked us so highly in customer satisfaction. Our customers’ trust fuels our commitment to excellence in customer service. Thank you to our employees for your unwavering dedication to serving our customers.”
In 2023, PSE&G was able to help provide their customers with a better experience by creating an internal customer council that would promote a more customer-focused culture throughout the company. Some of the changes they made to pair with this decision includes expanded payment options, updating their mobile app and establishing a new system to make it easier for customers to report issues such as a fallen tree or broken light.
“The survey results confirm our customers acknowledge and appreciate the service level improvements, exceptional electric service reliability and programs that bring value to their daily lives,” said Dave Johnson, Chief Customer Officer at PSE&G. This recognition is a testament to the extensive efforts we’ve made throughout the year.”
The year 2023 proved to be a great success for PSE&G, helping them work towards their goal of creating a cleaner, safer environment while increasing the sustainability of energy. The company hopes to continue providing excellent service to customers and earn their 3rd straight appearance at the top of the study.