Public Service Electric & Gas, New Jersey’s largest utility, was recognized by PA Consulting as the recipient of the 2022 ReliabilityOne® Award for Outstanding Reliability Performance in the Mid-Atlantic Metropolitan Service Area. ReliabilityOne® Awards are given annually to the utilities that have achieved outstanding reliability performance and have excelled in delivering the most reliable electric service to their customers.
“It is a tall order to maintain excellent reliability standards for 21 years and we thank our employees for their constant dedication, which allows us to provide outstanding reliability to our customers every day,” said Paul Toscarelli, PSE&G senior director of Electric Operations & Operations Support. “The ReliabilityOne® awards also give us an opportunity to raise awareness about PSEG’s Powering Progress vision – a future in which people use less energy, that energy is cleaner and delivered more reliably than ever.”
PSE&G prepares year-round for extreme weather to maintain reliable service for our customers. Ten years after Superstorm Sandy raged across the East Coast, PSE&G continues to work to protect customers’ utility service from the damaging impact of extreme weather by strengthening and upgrading its infrastructure.
This honor marked the 21st consecutive year PSE&G received the Mid-Atlantic Region award. In the past, PSE&G also has been honored by PA Consulting with awards for national excellence, response to a major outage event, outage response time, customer engagement and the Outstanding Customer Reliability Experience Award in 2018.
All utilities operating dense electric delivery networks in North America are eligible for consideration for the ReliabilityOne® Award. There are eight metropolitan service regional awards including Northeast, Mid-Atlantic, Midwest, Plains, Mountains, West, Southeast, and Southwest. The selection of provisional recipients is based primarily on system reliability statistics that measure the frequency and duration of customer outages.
After provisional recipients are selected, each company undergoes a certification process which provides an independent review and confirmation of the policies, processes and systems used to collect, analyze and report a company’s reliability results.
“Grid sustainability continues to be a major issue that the industry must take more seriously,” said Gregg Edeson and Derek HasBrouck, PA Consulting’s ReliabilityOne® co-program directors. “This year we are celebrating utilities who are providing high levels of reliability and resilience while integrating clean energy assets and greater clean resource diversity into their operations. Congrats to PSE&G for their clean energy efforts.”
Public Service Electric & Gas Co. is New Jersey’s oldest and largest gas and electric delivery public utility, serving three-quarters of the state’s population, as well as one of the nation’s largest utilities. PSE&G is the 2022 Edison Award recipient from the Edison Electric Institute. PSE&G has won the ReliabilityOne Award for superior electric system reliability in the Mid-Atlantic region for 21 consecutive years. PSE&G received the 2022 ENERGY STAR® “Partner of the Year” award in the Energy Efficiency Program Delivery category, and is a 2021 Customer Champion and Most Trusted Brand as named by Escalent. PSE&G is a subsidiary of Public Service Enterprise Group Inc., (PSEG) (NYSE:PEG), a predominantly regulated infrastructure company focused on a clean energy future and has been named to the Dow Jones Sustainability Index for North America for 14 consecutive years (www.pseg.com).
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PA Consulting’s ReliabilityOne® awards are presented to electric utilities providing their customers with the highest levels of reliability in the industry. PA Consulting’s ReliabilityOne® study is based on standard industry reliability statistics that measure the frequency and duration of electric power outages. ReliabilityOne® participants on average experienced 35% fewer sustained outages, and outages were 50% shorter than the average US investor owned utility. PA Consulting has been analyzing electric utility performance since 1987. For more information about PA Consulting, visit www.paconsulting.com/energy.