AI workplace use gallup poll

AI Divide: Gallup Poll Shows Workplace AI Use Up But Skepticism Strong

Artificial intelligence in the workplace is increasingly part of the daily grind, with half of U.S. workers stating they use the tech a few times a year, according to a Gallup workplace poll released on Monday, April 13.

The results reflect a notable jump over previous polls and illustrate how quickly the technology is spreading across industries. 

That trend is playing out in office parks, warehouses, corporate hubs, data centers, and more. The Greater Meadowlands Region and North Jersey are packed with household names and known for pro sports, headlining concerts, indoor skiing, luxury retail, horse racing, and proximity to just about everything.

The area is also driven by central logistics firms, major healthcare networks, professional services of all kinds, solopreneurs, entrepreneurs, and much more. No matter the company’s vertical, the poll indicates that employees and management are testing various AI tools to boost efficiency.

AI Use Rising, But Adoption Still Uneven

Gallup’s February 2026 survey of more than 23,000 employees indicated that 13% of workers polled said they used AI daily, while 28% say they used it at least a few times a week. 

At the organizational level, adoption is growing more slowly. About 41% of employees say their employer has formally integrated AI into operations, up slightly from the previous quarter. 

The result: a patchwork workplace where some employees are leaning into AI tools while others are barely encountering them.

Workplace Disruption Tied To AI Rollout

With adoption comes change — and not always quietly.

“Twenty-seven percent of employees in AI-adopting organizations say that their workplace has changed in disruptive ways to a large or very large extent in the past year,” according to Gallup. 

That compares with 17% at companies that have not adopted AI.

Gallup’s data shows that disruption often goes hand in hand with shifting staffing patterns. Companies using AI are more likely to report both hiring and layoffs — a sign that roles are being reshaped rather than simply eliminated.

In large organizations, the picture is even more pronounced. Employees at companies with 10,000 or more workers are slightly more likely to report workforce reductions than expansion when AI is in play.

Job Concerns Grow As Automation Advances

As AI expands, so do concerns about job security. Gallup found that 18% of U.S. workers believe it is at least somewhat likely their job will be eliminated within five years due to AI or automation. That number rises to 23% among employees at organizations already using AI. 

For regions like the Meadowlands — home to a mix of corporate offices, distribution centers, hospitality, and service jobs — the impact could vary widely depending on the role. Knowledge-based jobs may evolve, while repetitive tasks could face greater pressure.

Productivity Gains Are Real — But Limited

Despite the uncertainty, many workers say AI is helping them get more done.

“Sixty-five percent of employees say artificial intelligence has improved their productivity and efficiency,” according to Gallup. Only a small share reports negative effects; frequent users tend to see the biggest gains.

The overall impact appears incremental rather than transformational, according to Gallup. Most employees say AI helps with specific tasks rather than fundamentally changing how their organization operates.

Only about one in 10 strongly agree that AI has transformed how work gets done at their company. ng to Gallup. 

Who Benefits Most From AI?

The gains are not evenly distributed. Gallup found that leaders are more likely than rank-and-file employees to report strong productivity improvements, with 21% of leaders calling AI’s impact “extremely positive,” compared with 13% of individual contributors. 

By industry, healthcare workers and those in technical and professional roles report the biggest benefits — a trend that could resonate locally, given the Meadowlands’ proximity to major health networks and corporate employers.

Meanwhile, workers in service and administrative roles are more likely to say that AI has had little, or even a negative, impact on their work.

What it means for the Meadowlands

For businesses across the Meadowlands region, AI is here, but its impact is still taking shape.

Companies are experimenting. Employees are adapting. And leaders are still figuring out how to integrate AI into workflows without disrupting operations too sharply.

Gallup’s findings suggest the next phase will be less about whether to adopt AI — and more about how to use it effectively.

For a region built on logistics, innovation, and workforce density, that transition could define the next chapter of work in North Jersey.

Cindy Capitani is the Communications & Content Manager at the Meadowlands Chamber. Send press releases and inquiries to ccapitani@meadowlands.org.