Industry experts recently shared their thoughts on different ways that NJ Transit could use real-time data to modernize the company’s communications system and customer information. The event, which is referred to as Industry Day, was also an opportunity for guests that expressed interest in the agency’s Request for Information (RFI) to help gather market insights.
“I am encouraged by the robust response to our Request for Information. There are many technology solutions available to make it possible for us to deliver consistently accurate, unified real-time information to customers across every channel,” said NJ TRANSIT President & CEO Kris Kolluri. “I look forward to delivering the kind of timely information our customers expect and deserve.”
In June, NJ Transit issued a Request for Information (RFI) looking for information from companies that provide real-time transit communications systems. NJ Transit is preparing to enter its next stage of customer communication upgrades, with the overarching goal of the initiative being to provide customers with better real-time information and a more efficient travel experience.
Through the examination of some of the industry’s best technologies, NJ Transit is learning more about the growing possibilities that exist for the agency. The agency’s commitment to becoming better educated on new technologies is designed to lead to a customer communications platform that uses up-to-date technology to increase the accuracy, efficiency, timeliness and consistency of customer communications systems.
The RFI asked companies to share information regarding innovative ways to integrate commercially available platforms and custom-developed systems to enhance the experience of NJ Transit’s customers. The systems would be utilized across NJ Transit’s mobile app, website, email, text alerts, digital station signage and more.
NJ Transit is looking to build its new system in a way that can be easily updated to prepare for any future needs that may be required. The final deadline for submissions is scheduled for Sept. 17, 2026. Following this step, the agency will move toward a formal procurement process. NJ Transit anticipates that it will reward a final contract to create the system in 2027.
To learn how to acquire a copy of the RFI, visit https://www.njtransit.com/procurement/calendar.