Public Service Electric & Gas (PSE&G), New Jersey’s largest utility, announces its recognition as the top utility for residential customer satisfaction in both electric and gas services in the East Large Segment for 2024 by J.D. Power. The dual achievement marks the second time PSE&G has secured top rankings in both categories.
Excellence in Residential Electric Services
In the 2024 Residential Electric study, PSE&G earned the No. 1 spot in the East Large Segment, excelling across all key metrics, including:
- Power quality and reliability
- Customer care
- Billing and payment
- Corporate citizenship
- Price
- Communications
This top ranking reflects PSE&G’s strategic investments in infrastructure, innovation, and a customer-first approach to providing reliable, affordable, and sustainable energy solutions.
Leading the Way in Residential Gas Customer Satisfaction
PSE&G also secured the highest rating for residential gas customer satisfaction in the East Large Segment. The utility excelled in key performance areas such as reliability, billing, and communications, reaffirming its commitment to delivering safe, dependable, and cost-effective natural gas services.
“These awards from J.D. Power are a testament to our team’s relentless focus on serving our customers with excellence,” said Dave Johnson, PSE&G’s Vice President of Customer Care and Chief Customer Officer. “Being ranked No. 1 in both residential electric and gas customer satisfaction reflects the hard work and dedication of our employees. We remain committed to fostering meaningful connections with our customers and providing energy solutions that enhance their lives.”
A Tradition of Customer-Centric Excellence
This achievement builds on PSE&G’s history of recognition by J.D. Power. The utility earned dual wins for Residential and Business Electric Customer Satisfaction in 2023 and for Residential Gas and Electric Customer Satisfaction in 2022 in the East Large Segment.
“Proactive communication about outages, infrastructure updates, and energy-saving opportunities continues to drive customer satisfaction,” said Mark Spalinger, Director of Utility Intelligence at J.D. Power.
Innovating for the Future
PSE&G remains committed to advancing the customer experience by investing in clean energy initiatives, advanced technologies, and infrastructure enhancements. These efforts aim to meet the evolving energy needs of customers while supporting a sustainable energy future.
About PSE&G
Public Service Electric & Gas Co. is New Jersey’s largest and oldest gas and electric utility, known for delivering safe and reliable energy to millions of customers. PSE&G has earned the ReliabilityOne® Award for superior electric system reliability in the Mid-Atlantic region for 23 consecutive years and has been recognized as an ENERGY STAR Partner of the Year for Energy Efficiency Program Delivery for three consecutive years. PSE&G is a subsidiary of Public Service Enterprise Group Inc. (NYSE: PEG), a regulated infrastructure company committed to a clean energy future and recognized by the Dow Jones Sustainability Index for North America for 17 years running. For more information, visit www.pseg.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, analytics, and advisory services, leveraging big data, artificial intelligence, and predictive modeling to understand consumer behavior. For over 55 years, J.D. Power has been a trusted authority for businesses seeking to optimize customer engagement and satisfaction.
For more details about the J.D. Power studies, visit: